Refund policy

Last Updated: July 2026

At KartPro, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before placing an order.

This policy applies to customers in India, the United Arab Emirates (UAE), and other countries where our products and services are available.

1. Return Eligibility

You may request a return if:

  • The item was received damaged or defective.
  • You received the wrong item.
  • The product significantly differs from the description on our website.
  • The item is unused, unworn, and in its original condition with all original packaging and accessories (where applicable).

To be eligible for a return, the request must be submitted within 7 days of receiving your order.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: kartpro.in@gmail.com 

Please include:

  • Order Number
  • Full Name
  • Reason for the return
  • Clear photos or videos of the product (if damaged, defective, or incorrect)

Our team will review your request and respond within 2–3 Business Days.

3. Return Timeframe

Return requests must be submitted within 7 days of the delivery date.

Requests received after this period may not be eligible for a return or refund unless required by applicable consumer protection laws.

4. Refund Process

Once your returned item has been received and inspected (where a return is required), we will notify you of the outcome.

If your refund is approved:

  • Refunds will be issued using the original payment method whenever possible.
  • Refunds are typically processed within 5–10 Business Days after approval, depending on your payment provider or bank.

Please note that your financial institution may require additional time before the refund appears in your account.

5. Exchanges

If you receive a damaged, defective, or incorrect item, we may offer:

  • A replacement product (subject to availability), or
  • An exchange for the same item, or
  • A full or partial refund, depending on the circumstances.

Exchange requests are subject to product availability.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve your request quickly, please provide:

  • Your Order Number
  • Photos or videos clearly showing the issue
  • A brief description of the problem

After reviewing your request, we will determine the most appropriate resolution, which may include a replacement, exchange, or refund.

7. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Personal care products
  • Beauty and cosmetic products
  • Perishable goods
  • Gift cards
  • Digital products or downloadable content
  • Customized or personalized items
  • Items marked as "Final Sale" or "Non-Returnable"
  • Products that have been used, damaged after delivery, or are missing original packaging (unless the issue is due to a manufacturing defect)

8. Return Shipping Costs

If the return is due to:

  • A damaged product
  • A defective item
  • An incorrect item sent by us

KartPro will cover the reasonable return shipping costs where applicable.

If the return is requested for any other eligible reason (such as a change of mind, where offered), the customer may be responsible for the return shipping costs unless otherwise stated.

Do not return any product without first contacting our customer support team and receiving return instructions.

9. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible.

10. Refund Exceptions

Refunds may not be issued if:

  • Incorrect shipping information was provided by the customer.
  • The product was misused or intentionally damaged after delivery.
  • The return request does not meet the eligibility requirements outlined in this policy.
  • The product falls within our non-returnable categories, unless required by applicable law.

11. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

KartPro

📧 Email: kartpro.in@gmail.com 

📍 Business Address: Jhansi, Uttar Pradesh, India

🌐 Website: https://kartpro.in